*How do i contact TenRingss Tec Support?
To contact us, please submit a request or send us an e-mail. Our E-mail address is service@tenrings.cn
* Battery Compatibility Chart?
| Ten Rings Model NO. | Power Supply | |
| Battery Type | Battery capacity | |
| TR-IR NV100 | 3.7V 18500 Li-ion Battery | 2100MAH |
| TR-IR-LRF NV201TR-IR-LRF NV201Pro | One 3.7V18650 Li-ion Battery | 3200MAH |
| TR-IR-NV 200TR-IR-NV 200Pro | One 3.7V18650 Li-ion Battery | 3200MAH |
| TR-IR-LRF NV501TR-IR-LRF NV501pro | One 3.7V18650 Li-ion Battery | 3200MAH |
| TR-IR NV500TR-IR NV500pro | One 3.7V18650 Li-ion Battery | 3200MAH |
*How to Zero my Ten Rings Optic?
Firstly,Press the menu button and select the โZeroingโ option.
A pop-up menu will appear with options A, B, and C. Press the โOKโ button to choose any group.
Enter the zeroing interface. Now you can begin the zeroing process.
Use the cross-sighted center of the night vision device to aim at the center of the target.
After shooting, long-press the โrangingโ button to freeze the screen.
A pop-up menu will appear with options for X/Y reset, โAll,โ or โExit.โ
Select the X menu button and adjust the X coordinate position to align with the center of the crosshair.
Use the up and down buttons to fine-tune the X coordinate of the center line.
Press the OK button to return to the previous menu.
Next, select the Y menu button and adjust the Y coordinate of the center line using the up and down buttons.
After completion, press the โOKโ button to return to the previous menu.
Repeat the process, adjusting the X/Y values until the center position of the night vision device aligns with the impact point.
Finally, press the up and down buttons to switch to the exit option.
Press the โOKโ button to exit and automatically save your settings. Alternatively, select โReset Allโ to cancel all X/Y configurations and return to the default state.
*What if my Laser Rangefinder is not working properly?
Check Lenses: Ensure there is nothing obstructing the emitter or receiver lenses on the Laser Rangefinder (LRF). Dirt, dust, moisture, cobwebs, or other debris can affect its performance.
1.Steady Measurement: When measuring distances, avoid putting stress on the riflescope. Hold it steady to obtain accurate readings.
2.Distance Limit: Keep in mind that this LRF is designed to measure up to 1,000 meters. If youโre measuring beyond that range, accuracy may be compromised.
3.Weather Considerations: Inclement weatherโsuch as rain, snow, or high humidityโcan impact LRF accuracy. Be aware of these limitations.
4.Test Accuracy: To verify accuracy, aim the LRF at a large, stationary object (like a structure, vehicle, or boulder) at a known distance. If readings are still inaccurate, consider sending the LRF in for repairs.
*What is Ten Ringsโs Warranty Policy?
The majority of Ten Rings products are covered under a Limited-Lifetime Warranty that protects against defects in materials and workmanship if the customer has a proof of original purchase.
The Model of NV100 is one year warranty , the other models of TR-IR-LRF NV201,TR-IR-LRF NV201Pro,TR-IR-NV 200,TR-IR-NV 200Pro,TR-IR-LRF NV501,TR-IR-LRF NV501pro,TR-IR NV500,TR-IR NV500pro all three years warranty.
Ten Rings reserves the right to render warranties null and void in the following cases:
โIf the device has been modified.
โIf the device has been mechanically or chemically damaged.
โIf the device has been tampered with by an unauthorized Ten Rings Repair Technician.
โIf the device has been damaged as a result of fire, natural disaster, or end user abuse.
โIf the device has been damaged as a result of liquids or other substances.
โIf the device has been painted or has been purposefully altered.
โIf the serial number of the device has been modified, rubbed off, removed, is illegible, or has been programmatically deleted (for devices with unique serial numbers).
โIf the manufacturing date is not within the last 3 years and/or proof of purchase from an authorized dealer cannot be provided.
*If you have any additional questions or concerns about this topic or other Ten Rings products please feel free toย Contact us.ย ย
*Can i pay extra for my repair to be expedited?
Unfortunately, we cannot have repairs be expedited for a extra fee. However, if you unit has been sent in for prior repairs within the past 30 days, we will expedite your repair.
*Can my shipping Address be a PO Box?
Answer: No.We cannot ship orders or warranty returns to PO boxes.In order to send a product out, we will need a valid residential or business address.
*Cancellation Policy
At Ten Rings we deeply value efficiency, exceptional service, and the utmost satisfaction of our valued customers. We understand the importance of a seamless order processing experience, which is why we have diligently crafted a cancellation policy with your best interests in mind. It is our steadfast commitment to ensure that every step of your journey with us is smooth, hassle-free, and tailored to your specific needs.
To achieve this goal, our policy requires you to request an order cancellation by 4pm GMT on the same business date of purchase. To ensure timely delivery for all customers, any changes must be made before our dedicated team commences the processing of your order. By adhering to this policy, we can swiftly accommodate your requests and ensure that your experience with us is nothing short of exceptional.
* Can I place an order for a Ten Rings product outside of the China?
Yes, kindly fill up here, we will follow up your order.